I had questions about the collar to harness safety attachment, which were answered almost immediately. The order was also completed and dispatched the same day, which was amazing and I received it a couple of days later. It's exactly as expected and looks great. I will definitely be coming back for more products.

A perfect biothane collar that met all my expectations and resulted in one happy dog. Superb communication and customer service. Received the collar much sooner than I was expecting. Really couldn't ask any more. Extremely highly recommended.

Perfect custom lead! It came so quickly and is really well made!

Customer service is second to none. Would highly recommend this seller

Having already purchased leads from this company, I decided to have the house/ I’d collars as well. My dogs are big, so measuring their necks , it was apparent there wasn’t a box to tick on the website for their size. It was so easy to just send an email, which was replied to straight away. Christy was so helpful , helping me out with my guys extra large measurements , & then sending me a link to download so we could pay. The collars were with me 2 days later. What a service

Excellent

Fantastic quality products in beautiful colours.

Brilliant! 5 ⭐ customer service
After finding a new harness for my dog I wanted a collar to match colour. It was impossible to find so I contacted Myrtle & Willow.
Communication was great. My dogs last collar had a D ring on the back as an extra which I wanted again. The time taken to go through all my measurements and checking they were right with photos was absolutely fab!
Also fast delivery!
The only thing I would say is about the colour (not this company) lilac/lavender after a week of use it started having more of a pink tone than purple.

Biothane training leads
This is a new company I have found.
Very easy website, clear instructions, & very reasonably priced. A bonus is I hadn’t realised they are close to where I live, which gives me confidence when purchasing from someone new.
My leads arrived promptly, & are exactly as described. I got regular updates on progress, & delivery is by Royal Mail, who I haven’t had any problems with. Definitely will be recommending this company, & I will be purchasing again for definite

Very comfortable to hold and use

Great products and service!

Great, thank you very much

Practical and just enough length that I'm not bent over holding onto a harness with no handle. The material is waterproof and easy to clean.

Super speedy service and really well made collars!

Great communication, lovely products
Great communication, have ordered multiple times and always get brilliant products and the best customer service even going the extra mile when I have ordered incorrect size and making adjustments for me ⭐️

A well made product with quick delivery. Nice and soft on your hands and easy to wipe clean. Nice bright colour too

Very professional and friendly ..excellent products. Good price too.

Excellent company and really helpful very happy with the collar thank you so much

This collar is amazing! Well made, sturdy, fits like a glove and looks absolutely beautiful. Gives me that extra feeling of security when walking my working line German Shepherd. Not only is the product quality, the customer service is brilliant. I ordered a matching lead, but forgot to specify that I wanted black hardware like the collar. Christy contacted me to double check that everything was okay with the order. Would 100% recommend, thank you Christy!

I love these collars. This is for a rapidly growing 6 month old pup as her first adult collar. Her four year old sister has the same in a different colour. She has been wearing her sister’s hand me downs thus far. There are lots of people selling biothane dog gear on Etsy, but what I find particularly useful is the rectangular keeper as well as the D ring. It keeps the collar’s tail out of the way and I attach the pet tag here, so the D ring is much easier to locate and fix the lead to without snagging the tag’s split ring. I also like being able to choose the hardware colour.

Beautiful Altogether - So so pleased with our dogs' Biothane long lines (5 m) one olive green and the other Rose colour, both stunning and matching the online colour charts exactly. Delivered in time for us to take to France, thank you! Beautifully wrapped, tissue and minimum impact to environment. Lovely feel, won't slip from hands or hurt on sliding the line, waterproof. They also look really good. I came to know about Biothane through a German lady who stopped by our church with her hunting dog Henry, and I immediately noticed the beautiful long line (10m), she explained what it was. Then I searched online and found your website, with products handmade in the UK, perfect. (Beautiful website too, love the "Meet the team"), plus personal touch to reassure me the delivery would be before we travelled, very lovely from start to finish. :-)

I've ordered previously from Myrtle and Willow several times now, love the quality and care that goes into the products. Thank you once again!

Excellent collar and lead. Have ordered another. Fast delivery too.

Great service and quality products. thank you

Only ordered the round biothane short lead last night, got an email this morning saying ready to collect. Pick up was quick and easy the quality I can already feel it's great and I'm in love with the colour! Exactly what I wanted and will be perfect for showing my working Malamute on.

Lovely item. Really well made and delivered on time.

Great thanks

I bought this for my Sealyham Terrier puppy however the metal loop is far too big for her tiny neck. It would’ve been useful to have the sizes of all the components on the page or have an option for different sizes of the metal loop. The item would be perfect for medium and large dog breeds

Excellent All Round. Quick response, clear website, good quality product.

Great quality product and fast delivery can’t fault anything!

Good quality & colour. Seems well made and robust.

Great quality product with a good selection of customisation. Very quick delivery even though custom made. I have used Myrtle & Willow a couple of times now & won’t hesitate to use them again. I’ve even got family members ordering now.

Lovely quality and looks beautiful on my boy

First one I ordered was too big as I didn't measure correctly, second one fits perfectly, lovely colour, easy to clean and sits nicely on dogs Neck

The slip lead is fantastic. I wanted a biothane slip lead as our traditional ones keep getting really stinky, and the wine is really my dog’s colour! The lead is great, strong and good quality while also light and great to handle. I honestly wish I’d bought it sooner!

The seller was lovely and answered my question quickly and made a custom sized collar for me

Collar exactly what I was looking for and now have comfortable safe walks with my lovely dog

A great collar for heel training but also so smart and bright

Great company and quality products. I wanted a biothane long lead with a detachable traffic handle (a bespoke order) and they couldn't have been more accommodating. The material is so worth the investment and the quality and care that goes into their products is evident. My order was processed and delivered incredibly quickly with great communication along the way. I can't recommend this company enough.

Highly recommended seller 🤩

Brilliant fit on my Great Dane puppy, love biothane as it’s easy to clean. Lovely colour on him too. Exactly as described.

Lovely bright soft collar, just a shame i didn't measure correctly as way to big, i have ordered the small size and the original one i'll give to a friend

Very well made, sturdy, and already seeing an improvement in loose lead walking. It was a bit too big (I think I measured wrongly) but I was able to punch an extra hole and works perfectly.

Great business, had a tricky custom order I needed doing and they went above and beyond.

I usually don’t love biothane material, but this product felt so high quality, and not cheap and plasticky at all. It has a bumpy texture like leather would. The product has definitely exceeded my expectations. I really like the variety in personalisation of the colour. Thank you!

Excellent customer service & excellent product - very well made & quick delivery. Can't recommend enough

Great quality, colour was beautiful and the antique brass is absolutely lovely

2nd time [purchasing] as products are fantastic, well made and customer service is above 5* I’ve had the biothane lead out in wind rain and mud. It wipes clean easily and looks good as new. Highly recommend the products!

Had a collar and lead from this business previously so had no doubt about buying more, very sturdy and well made item!

Great option for slip training with an adjustable training lead.

Quick, friendly service and lovely products 😊

Great thanks

Great item, will probably buy from again

Excellent service. Collars just what I was looking for in time for Autumn. Perfect!

Love the lead, the colour I chose and quality overall. However, the slip collar didn't stay in place as the stopper moves. I Contacted customer service and they were happy to sort this out for me. Super helpful :)

Quality is of amazing standard!!! Highly recommend!!!

Gorgeous collar and lead for our new Labrador pup. Great quality, great colour and so practical for muddy walks. Delivery was quick too. I would recommend to friends and will be purchasing again in the future.

Beautiful and excellent communication from seller, will purchase again

We have been using Myrtle and Willow for a long time, we have multiple leads and collars. Which are all still going strong we have 3 large breed dogs, the leads are perfect and by far the best we have ever used in regards to comfort.
The collars are perfect for wet walks as they don’t “get wet through”. We have recent asked if it was possible for a show lead to be made, as we was struggling with the thin leather leads cutting out hands. The lead that came couldn’t have been more perfect. Customer service is absolutely amazing! We will NEVER go anywhere else for our leads!
Thank you Myrtle and Willow!

Excellent service! I absolutely love the slip lead that I brought for my dog. Very professional and great communication about the product and I am pretty sure it was sent the same day it was made or the day after! Either way excellent service!

Well made and much more gentle on my dog and my hands than the cord leads. Would buy again. Seller recommended based on this purchase

The seller very kindly custom made this for me with a carabiner locking clip (my dog is very strong!), the item is very well made and great value for money compared to larger competitive companies. Used for the first time today, and its making walks so much easier when passing other dogs etc. Perfect! Thank you 😊

Have had several biothane collars . Not as sturdy . Returns policy poor. Be sure to read the small print.

Fantastic product and arrived quickly. Great colours too

Amazing experience and fantastic quality. I ordered a custom collar, as well as a working dog set consisting of a slip collar, a 0.5m lead, and a tab/grab handle. The colour options were fabulous! We went with a lovely deep mulberry colour, which shows up well against my dog's black coat. Communication was great. Speed and quality of service was fab!

Good quality products and excellent customer service. Definitely would recommend this supplier.

Great quality and absolutely amazing, it is by far my most favourite leash

Brilliant customer service and shipping! Everything I ordered is perfect, thank you so much 😊

These are great quality products from a small business who couldn't do enough to help. Would certainly buy from here again and would highly recommend them.

These are great quality products from a small business who couldn't do enough to help. Would certainly buy from here again and would highly recommend them.

Perfect for a dog being trained!
Great product, quick shipping and really effective to use for training!

My 3rd purchase from this company and I have never had any disappointing experiences. Fast delivery, well-made collar and leads

Super fast delivery! Thanks so much

Very nice collar, love the colour, well made and sturdy, quick delivery, great communication. Thanks

Quick delivery! I bought this to match my collar remote and the colour is a pretty close match! I did end up attaching a split ring as my remote is expensive to replace and I felt the clip it came with wasn’t as secure as I’d like it to be

Fantastic as always, wouldn't go anywhere else Absolute quality everytime

Arrived really quickly! Really well made and seems durable. Unfortunately the metal trim caused a nasty scrape on my dogs neck, after removing the trim it’s been great. If you have dog that doesn’t struggle on lead this will be great, but if you’re early in your leash pressure training then this probably isn’t for you

Amazing, great stopper so doesn’t constantly slip down my dogs neck !

Great seller. Item arrived quickly and just as described. Thank you 😊

Excellent Quality - I have already bought a collar from Myrtle and Willow and was so happy with it that I bought a matching lead. I was very pleased with the prompt service and the quality of lead. The seller was very friendly and efficient throughout. I am confident that the collar will last a lot better than the one I bought at a fancy pet shop!

Fabulous quality as always, thank you!

Wow What Service and Great Products (More of this review can be seen on Trustpilot)

I ordered a collar for my dog and I was really impressed with the result. The colour (poppy) is lovely and looks great with black fittings. The seller kept in touch during the process and I can’t fault the service. Great value for money too!!

Was smaller than anticipated, but that's on me for trusting my own interpretation of sizing, especially on a fluffy german shepherd!! It's good for just keeping attached to my pup's chain when he needs reeling back in on his long line and keeping close on the fly, or to keep him in a close, tight heel while he learns to tighten his heel up, and doesn't get in the way or trip him by dangling, or end up soaked and muddy when he takes a dip in any water he finds, like his other traffic lead.

The quality is great but it was way to big for my dog

Great little tab, and the colour matches all my other items perfectly 🖤

Fantastic products and customer service
What can I say, fantastic products, delivered swiftly and custom made. Nothing too much trouble. Will never shop for collars and leads anywhere else. Extremely happy with my order 5* place an order you won’t be disappointed.

Good quality training lead.
The lead is very good quality and the right length, for me, and really good value for money. I will buy from them again.

I'm so impressed with the quality of this traffic lead and I’m glad I found this size as well. I have had issues previously with traffic leads being too long, even on my 23” Dalmatian where whenever she put her head down to sniff, the leash would get caught on her paw. I mainly use it as a grab handle for off leash time if we ever have to pass by other dogs or people and it’s so sturdy. This length is perfect for her as well, she can easily sniff without the lead veering caught around her paws and she doesn’t even notice that it’s attached to her collar. The colour also perfectly matched her layered biothane collar, especially with the lovely black hardware. Shipping was very fast and arrived before the date I was given as well.

Perfect length for me to hold my medium size dog without having to bend my back thank you so much x

A lovely product that was made and sent quickly - we would definitely recommend to others.

Great, honest communication. Went over and above to provide a personable customer service

I've purchased from the store previously and I'm never disappointed with the products. The lead is top quality and a lovely colour.

Recommended to me. Good choice of products but even better service! Decided I needed an extra item day after I ordered main items. Absolutely no problem, quick and friendly correspondence and item added. Products arrived as advised and they are very good - the orange is very bright and looks great with a black dog. Everything seems sturdy, well made and feels good in the hand. Very pleased.

A great length, and perfect for keeping my dog easy to handle when she’s off lead, without having to mess around with her actual lead. A great value buy!

Excellent slip lead. Great materials, and good colour choices. Highly recommended.

Love the collars and normal leads, thought I'd try a biothane slip lead as the fabric ones get so mucky. It's so well made and sturdy but still soft in my hand.

Repurchase after 3 years although the old one is still looking good! They're the only think I use, wipe clean and don't tarnish. The delivery time is also so quick, couldn't ask for better

Absolutely perfectly made . Such a gorgeous collar !

Beautiful quality and appearance , super strong and amazing condition the seller is an absolute angel too, would 100% recommend definitely worth the value.

Wonderful. It was so easy to order Milly's new collar and lead. I had asked for the wrong collar size and it was flagged up by Myrtle and Willow. Thank you for that.
The collar and lead is a beautiful mulberry colour and it is already helping Milly not to pull quite so much. I thoroughly recommend Myrtle and Willow for collars and leads.

Absolutely love this collar! It's the perfect fit and is well made, my new favourite collar. Would definitely buy more!

Very good collar. Particularly like the rectangular keeper in addition to the D ring.

Perfect to use with my service dog

Great product exactly what I needed

Great Quality

Great quality product and seller very helpful

Fab service and quality lead. Can't fault customer service , I dropped a clanger and it was rectified. Would recommend 👌

Had a collar and lead from this business previously so had no doubt about buying more, very sturdy and well made item!

Really beautiful and high quality collar - exactly as pictured/ described

Top Quality Nothing Too Much Trouble
From the 1st enquiry to receiving the tailor made lead and house collar, I have had timely excellent friendly communications, even during their holidays!! The lead and collar are fantastic quality and look really smart - I’d asked for a specific colour which was sourced. Price is fair and worth every penny - defo will use again and highly recommend.

Great product, honestly exceeded my expectations. Very nice, thank you

Beautifully made 10m long line - purple colour is really nice. Great quality and love that we don't have a soggy lead when we finish a walk - it wipes down so well. Lovely small business - will definitely buy again.

Love the lead, the colour I chose and quality overall. However, the slip collar didn't stay in place as the stopper moves. I Contacted customer service and they were happy to sort this out for me. Super helpful :)

Arrived really quickly, great quality and lovely colour choices.

Fantastic quality collar and lead, the feel and look of both pieces are beautiful and the colour is so eye catching with a stunning finish. Customer service 10/10, highly recommend!

Quick delivery and very nicely packaged!

Christy, thank you for a great service for my custom made 20 metre biothane training lead and adjustable collar. Great yellow colour with all black hardware. And fast delivery too.

Excellent customer service. Cannot fault the willingness of this small independent business to help and to keep their customers happy, great products and great service 👍

Just received another purchase from Myrtle and Willow! The only collar and lead supplier we use. We had brilliant customer service and delivery was so fast! Thank you so much, I am sure to find another colour that will suit my dog. Always chose Myrtle and Willow, best company ever!