Great customer service, nice little collar

Good seller, description and delivery

Nice collar just slips on no hassle. good customer service

I ordered a tailor-made long training leash. Absolutely amazing customer service, quick responses, and fast delivery. On top of that, the quality of the leash is fantastic. I’ll definitely be a returning customer!

High quality, quick delivery

Always excellent service from Christy. Lovely packaging and super quality collar and fittings. This is Iria's oh I've forgotten how many she has!!!!

My 4th order from myrtle and willow. Always amazing quality and service. Very happy with my new martingale collar.

Excellent communication and great customer service

Fantastic bit of kit! Great for keeping my dog close for the short walk between my house and the field where he can have a run about. Really pleased with the quality, very well made and feels extremely robust. Lovely colours and very quick delivery as well! I went on to purchase another lead after this one because it was so great.

Ordering was easy and simple enough 👍 but from order to delivery quoting 3-5 days not so great. Taken a week from ordering to finally receive. Received dispatch updates quite soon after so not sure why such an overall delay to receive. Lead is as expected and look forward to it supporting our pooches training!

Really pleased with my collar. Very quick delivery. Good product.

I had 2 lovely biothane house collars made.
Really pleased with them,they arrived very quickly,look and feel great on the dogs.
Customer service was excellent 5⭐️
And I have no hesitation in highly recommending Myrtle and Willow.

I had a collar made for my dog, arrived within 2 days and was brilliant quality. I measured his head wrong the first time and it was too big, but I contacted the seller and they responded really quickly and resized the collar to fit. Really fast shipping, including the return of the resized collar and wonderful customer service, I will definitely be purchasing products from myrtle and willow again!

Good product and Christy as usual obliged with the order and delivery super fast. Order 2 x 1.2 metre biothane slip leads. Thumbs up! Thanks Christy!

Quality of work: Excellent

Great quality and service
I had a custom order made and had a really positive experience. Communication was excellent — very helpful and responsive throughout.

The quality of the Biothane and hardware is great, and everything feels well made and finished to a high standard. My custom collar adapter and lead handle turned out exactly as I’d hoped.

Quick turnaround as well, which I really appreciated. I’ll definitely be ordering again.

Thank you for your kind review :)

Amazing!

High quality and great service
Fabulous products and really speedy service

Communication absolutely top class so much help I can't begin to thank you enough the material is supreme quality very very highly recommended anybody used training a dog please this is your first go to very well packaged very approachable people to ask for help thank you so much again very fast delivery

Well made and my keys can match my dog now :-)

Great service and product

Another gorgeous collar. Well made, quick dispatch

Nice well made steady tab.

Item was just as described and excellent quality

Lovely colours. Thank you for awesome delivery

Great item!! I have a miniature dachshund and all leads are big and bulky but this perfect for her.

I bought a lead and 2 safety clips as I am looking after 2 iggys whilst their owner is away. I just wanted to ensure they was no means of escape! Quick delivery and really good quality xx

Excellent collars, very well made and sturdy. This is the 2nd one I've bought, the first was purchased about a year ago and still good as new, I just wanted a different colour. I wash mine regularly in the washing machine as my dog gets very muddy out in the fields, and it comes out clean and dries quickly.

Great quality thanks very much

Lovely quality and quick delivery

Lovely colour, slightly shorter than my previous one. Nice and lightweight.

Pretty collar. Works well on my dog. Lovely material and prompt delivery.

The item is great quality and well made. Exactly what I was looking for. Very fast delivery.

Thank you for your great work and service. The custom half-checks are brilliant, they fit and function perfectly for my two mud magnets. Its great to find a UK business that makes a quailty waterproof collar with a traditional buckle for easy on and off.
Thank you so much :)

The personal service, extra mile and friendliness coupled with ease of ordering and speed of delivery … that’s before we get to the quality of the slip collars and leads I ordered (great colours too!)
Thank you so much .. now just need to teach the spaniels to heel!

Perfect. Really beautiful collar, perfect for what I needed!

Product is great and as ordered but took longer to arrive than I would usually expect

Great quality slip lead, perfect for gundog work and stopper button is very secure

1st class products and service

Good price and delivery time

Perfect quality and shipped quickly.

Excellent customer service, taking the time and initiative to contact me after I had placed my order. Both to ensure the colour of leads etc matched and to apply a discount to the price. A benefit to buying from a small business. Thank you.

Excellent product and service. Christy helped me order the right size collar for my puppy, responded to my question really quickly and the items were with me a couple of days later. Really love the biothane collar and lead, so easy to keep clean and comfortable for my puppy. Thank you!

Well made and much more gentle on my dog and my hands than the cord leads. Would buy again. Seller recommended based on this purchase

The seller very kindly custom made this for me with a carabiner locking clip (my dog is very strong!), the item is very well made and great value for money compared to larger competitive companies. Used for the first time today, and its making walks so much easier when passing other dogs etc. Perfect! Thank you 😊

Have had several biothane collars . Not as sturdy . Returns policy poor. Be sure to read the small print.

Fantastic product and arrived quickly. Great colours too

Amazing experience and fantastic quality. I ordered a custom collar, as well as a working dog set consisting of a slip collar, a 0.5m lead, and a tab/grab handle. The colour options were fabulous! We went with a lovely deep mulberry colour, which shows up well against my dog's black coat. Communication was great. Speed and quality of service was fab!

Good quality products and excellent customer service. Definitely would recommend this supplier.

Great quality and absolutely amazing, it is by far my most favourite leash

Brilliant customer service and shipping! Everything I ordered is perfect, thank you so much 😊

These are great quality products from a small business who couldn't do enough to help. Would certainly buy from here again and would highly recommend them.

These are great quality products from a small business who couldn't do enough to help. Would certainly buy from here again and would highly recommend them.

Perfect for a dog being trained!
Great product, quick shipping and really effective to use for training!

My 3rd purchase from this company and I have never had any disappointing experiences. Fast delivery, well-made collar and leads

Super fast delivery! Thanks so much

Very nice collar, love the colour, well made and sturdy, quick delivery, great communication. Thanks

Quick delivery! I bought this to match my collar remote and the colour is a pretty close match! I did end up attaching a split ring as my remote is expensive to replace and I felt the clip it came with wasn’t as secure as I’d like it to be

Fantastic as always, wouldn't go anywhere else Absolute quality everytime

Well made and good value

Clear and concise description of item, shipped and received quickly and reliably. 👍

Look good just need to try them out and see how they last.

Brilliant product just what I needed for my cocker spaniel. Works a dream responding better, great options sizes/ lengths /colours perfect. Will purchase again and be back. Thanks

Fantastic length lead for walking my dog in urban areas. Beautiful quality and looks lovely. Highly recommend!

Very nice collar looks good quality

Top marks for customer service. I had bought a house id collar for my Doberman, but I had messed up the measurements. So I just ordered another one in a smaller Size and within minutes I received an email back from Myrtle & willow, asking if my first collar that I ordered was too big or if I ordered the second collar for another pet. I explained that I messed up the measurements and they offered to refund for my new order and to adjust the previous one for free of charge. Most companies would have just packed and dispatched the second order making more money, But Myrtle and Willow clearly put their customer service over make just making a profit and went above and beyond. thank you Myrtle & Willow

Good quality and item was as expected. Ordered for my puppy who will go into the size hopefully but if not we will order another!

Reached out with very short notice needed 2m biothane double ended clip to tether my dog, Marlow during camping to keep him safe. Also wanted a made to measure biothane clip lead. Made super quickly, arrived within days. Perfectly made. Lovely bright orange and everything was simple from ordering to delivery. Super helpful too.

Absolutely fantastic service

Love this collar as easily cleaned as she is out with the dog walker so get muddy regularly with playing with other dogs

Amazing customer service! I had been reccomended Myrtle&Willow by another friend of mine and I can absolutely say they've got a returning customer! I spoke with their online chat about sizing measurements for my samoyed and not only were they incredibly patient but so very appreciative! Also a broad inventory and colours to choose from which can be great for indecisive folks like me!
10/10 will definitely be coming back for more gear!

Great lead but the quality of the handle does not quite match with the price ... so you could do better.

Excellent slip lead, and excellent service, highly recommended.

Excellent quality just what I was looking for

Really good quality, service and communication

Fast and efficient service. The long line looks to be good quality although I haven't used it yet.

The quality of the collar and lead feels really good. Both items were sent very quickly, I got them before expected date.
Overall it ess a good experience

well made and my keys can match my dog now :-)

I was unsure of the size of the collar to order so I messaged Christy for advice. She was quick to respond and incredibly helpful, so I ordered immediately. Thank you Christy for all your help, the collar arrived very quickly, it’s a quality item well made and looks good. We are delighted with it. I would definitely recommend this seller.

It does the job!

Top Class Company
Top Class Price
Top Class Communication and Delivery

Great customer service
Very helpful when I was confused over shipping, super quick to reply to emails and genuinely concerned.
My order turned up and is exactly what I needed and great quality too.

Well made item, however it was a little short for my needs. Enquired with seller if they can make a made to measure one, seller responded quickly and made to measure version arrived much quicker than expected

Perfect delivery, thank you

Delivered quickly and packaged well. Lasting well being used with a large husky

Extremely high quality slip lead will definitely recommend.

Christy was a great help in finding the perfect collar size for my puppy. She quickly answered my query, and the package arrived within a few days. I'm thrilled with the biothane collar and lead—they're incredibly easy to clean and fit my puppy comfortably. Much appreciated!

Brilliant service and products. Recommended and will definitely use you again

Best customer service I've ever received. This company never fails to impress me. I've ordered a few times and the service and quality is always outstanding. I wouldn't buy my dog leads/collars from anywhere else now.

Great quality product and brilliant customer service

Good item would have like black clip I did ask

Amazing quality product and was sent straight away! I have been looking for an olive coloured slip lead and extender for a while! This colour is just lovely :) thank you

I love them!!! The seller was lovely and ordered in white for me! Im super happy, 100/10!

Thank you for my fabulous collar. The communication, service, variety and fast delivery were excellent. I can highly recommend Myrtle and Willow.

Excellent product

Beautiful item, made to order and delivered quickly, thank you its perfect

Great quality item. Really happy with it. The presentation was a beautiful touch!

I’d like to be able to order different length leads like 3 meters in future that would be great 👍🏻

Love these leads , so comfortable to hold and gentle on my dog

Good product. Quick and easy to order

Delivery was super quick and the collar perfect! Thank you!

Wanted a custom made lead. Christy was very helpful, had it made and sent out same day. Very happy with my purchase.

Once again, massive help from Christy regarding measurements for my dogs. Nothing is too much trouble. Regular updates, & prompt delivery via Royal Mail. Great value for money

I had questions about the collar to harness safety attachment, which were answered almost immediately. The order was also completed and dispatched the same day, which was amazing and I received it a couple of days later. It's exactly as expected and looks great. I will definitely be coming back for more products.

A perfect biothane collar that met all my expectations and resulted in one happy dog. Superb communication and customer service. Received the collar much sooner than I was expecting. Really couldn't ask any more. Extremely highly recommended.

Perfect custom lead! It came so quickly and is really well made!

Customer service is second to none. Would highly recommend this seller

Having already purchased leads from this company, I decided to have the house/ I’d collars as well. My dogs are big, so measuring their necks , it was apparent there wasn’t a box to tick on the website for their size. It was so easy to just send an email, which was replied to straight away. Christy was so helpful , helping me out with my guys extra large measurements , & then sending me a link to download so we could pay. The collars were with me 2 days later. What a service

Excellent

Fantastic quality products in beautiful colours.

Brilliant! 5 ⭐ customer service
After finding a new harness for my dog I wanted a collar to match colour. It was impossible to find so I contacted Myrtle & Willow.
Communication was great. My dogs last collar had a D ring on the back as an extra which I wanted again. The time taken to go through all my measurements and checking they were right with photos was absolutely fab!
Also fast delivery!
The only thing I would say is about the colour (not this company) lilac/lavender after a week of use it started having more of a pink tone than purple.

Biothane training leads
This is a new company I have found.
Very easy website, clear instructions, & very reasonably priced. A bonus is I hadn’t realised they are close to where I live, which gives me confidence when purchasing from someone new.
My leads arrived promptly, & are exactly as described. I got regular updates on progress, & delivery is by Royal Mail, who I haven’t had any problems with. Definitely will be recommending this company, & I will be purchasing again for definite

Very comfortable to hold and use

Great products and service!

Great, thank you very much

Practical and just enough length that I'm not bent over holding onto a harness with no handle. The material is waterproof and easy to clean.

Super speedy service and really well made collars!

Great communication, lovely products
Great communication, have ordered multiple times and always get brilliant products and the best customer service even going the extra mile when I have ordered incorrect size and making adjustments for me ⭐️

A well made product with quick delivery. Nice and soft on your hands and easy to wipe clean. Nice bright colour too

Very professional and friendly ..excellent products. Good price too.